Avios provides the loyalty platform for all IAG airlines, including British Airways (BA). Talk Think Do worked with Avios to create a customer loyalty app fit for the modern world.
To help improve customer experience, Avios was developing a new white-labelled consumer app for global airlines group IAG – beginning with a new mobile app for the British Airways Executive Club.
Operating as a fast-paced development team outside of IAG Group IT, Avios stumbled across several challenges. First, it was struggling to engage effectively with IAG Group’s security governance, leading to the Avios team being frequently denied access to key systems. Second, even when access was granted, legacy systems were often unreliable and performing poorly.
In a consulting capacity, Talk Think Do were brought in to improve the solution architecture. We also helped Avios better understand the legacy system landscape and figure out how to work more productively within the IAG Group governance framework.
The end result was that we designed and built a serverless mobile backend, using AWS Lambda and a 4-tier mobile architecture. This provided the necessary isolation and resilience from backend system issues.
We also worked with iOS and Android developers to provide technical guidance and architectural support.
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