Organisations are more dependent than ever on their key applications for revenue generation and there have never been a greater number of mission-critical systems.
Applications are under constant change. Applications are regularly updated in order to enable organisations to responed to changing demands. Constant updates are required to keep on top of cyber security vulnerabilities.
No matter how well an application is developed, tested, operated, or monitored, problems will arise, and those problems will need to be managed and remediated.
If you rely on your application in a world of constant change then effective application support is essential. Ensuring applications are reliable and secure requires expertise that not everyone has available. Unfortunately, as a result, many mission-critical applications are running without the level of support that they deserve.