Case Study
Enabling innovation with an inside out digital transformation

Explore Learning are a leading private tutoring provider with 145 centres across the UK. Talk Think Do helped Explore Learning embrace digital transformation with an inside out approach replacing key line of business applications.

Explore Learning do not have an in-house software development capability and were dependent on software as a service (SaaS) providers for key business systems. Their SaaS membership solution, managing billing, customer data and access control, was not an exact fit for their unique requirements and was causing a number of time consuming workarounds.

The SaaS provider provided their own reporting suite and could provide database backups on request, but decision making was difficult with a lack of real time access to data for reporting.

Explore Learning were looking at developing their digital offering to parents and were looking to integrate with a number of backend business systems but, with a lack of comprehensive APIs available, were having challenges and required some help.

Talk Think Do worked with Explore Learning to understand their ambitions and current technical architecture and proposed a target API driven architecture that would enable compelling digital experiences for customers. We then turned our attention to the membership system and designed a Microsoft Azure cloud native solution that would be designed around Explore Learning’s unique requirements, would give them full access to their data and would give them the option to own the intellectual property rights. We provided a costed proposal and plan for delivery, including migrating the data from the existing SaaS solution.

We then ran a number of workshops with Explore Learning and agreed a minimum viable product to support a new centre opening within a few months to provide a pilot. In parallel we worked to understand their legacy data and designed an automated data migration process that we could run daily to allow us to rapidly iterate on the data cleansing and migration.

Once the pilot was running, we provided PowerBI to the finance team which gave them significantly more insight into centre operations than had been possible before and, with very little training, immediately enabled them to develop their own analysis and reporting with very little support from us. We then worked with an agile delivery process to develop the solution with new features and optimise the existing features based on real world feedback. We worked with the finance team to build automated billing and payment systems that replaced the previous semi-manual processes.

Now fully rolled out across all centres the system is actively managed and supported by us and, with Explore really feeling the benefit, we have an ongoing agile delivery process developing the membership system and are actively engaged in evolving more key systems.

As an enabling platform, with APIs now available, work is now underway to transform the digital experience of Explore Learning’s customers, empowering them to innovate without limits.

Get in touch
Find out how we can digitally transform your business